Refund Policy.
When refunds apply, when they don't, and how to request one. We aim for fair, written within reasonable bounds, and decided quickly.
01Our refund principle
If we have not yet started work on something you have paid for, you should get that money back. If we have done substantial work, you should pay for what we’ve done and we should refund the unused portion. If we have completed everything you paid for, refunds do not apply. This is the simple version. The clauses below are the formal version of the same idea.
02How engagements are structured
2.1 Retainer engagements
Monthly retainers are invoiced in advance for the upcoming month. They are billed for senior practitioner capacity allocated to your account, regardless of how much you choose to direct that capacity toward.
2.2 Project engagements
Fixed-scope projects (audits, sprints, migrations) are typically billed 50% on signature and 50% on delivery. Larger projects may be milestone-billed.
2.3 Free deliverables
The Free SEO Audit is, as named, free. No refund applies because no payment has been made.
03When refunds apply
Cancellation before kickoff
If you cancel within 7 days of signature and before the official kickoff call, you receive a full refund minus any third-party costs already incurred.
Retainer cancellation, current month
Retainers can be cancelled with 30 days notice. The current paid month is honoured; if you stop work mid-month, the unused portion is refunded pro rata after deducting committed work.
Project not yet started
If a project deposit has been paid but kickoff has not occurred, the deposit is refundable minus 10% to cover scoping and onboarding effort.
Material breach by Yashvi Global
If we materially breach the engagement and fail to cure within 15 days of written notice, you may terminate and receive a refund of fees paid for work not delivered.
04When refunds don't apply
Outcomes below expectation
SEO and lead-generation outcomes are probabilistic, not contractual. We do not refund based on rankings, traffic, leads, or revenue not meeting expectations, provided the work has been performed in a professional manner.
Completed deliverables
Once an audit, sprint, or other fixed-scope deliverable has been delivered and accepted, the corresponding fees are non-refundable.
Third-party pass-through costs
Paid-media spend, software subscriptions, and similar costs paid on your behalf are non-refundable. We claim no margin on these and they are not ours to refund.
Client-caused delays
Where access, content, or approvals are not provided within agreed timelines, we cannot refund fees for capacity allocated to the engagement during that period.
05How to request a refund
- Send a written request to billing@yashviglobal.com with the engagement reference, the amount you are requesting, and a brief explanation.
- We acknowledge within 2 working days.
- We respond with our position, in writing, within 10 working days. Where the situation is straightforward, we usually respond faster.
06Processing time for approved refunds
Approved refunds are processed within 14 working days of approval. Funds typically arrive within 5 to 10 banking days after that, depending on the original payment method. International transfers may take longer.
07Disputes
If you disagree with our decision, escalate to krushang@yashviglobal.com. Krushang reviews disputed refunds personally. If we still cannot reach agreement, the dispute resolution process in our Master Services Agreement (or, if none, our standard <a href="“>Terms & Conditions) applies.
08Contact
Refund-related questions should go to:
Yashvi Global
billing@yashviglobal.com
Ahmedabad, Gujarat, India